Orders & Shipping

Once your order is confirmed, our team starts processing it immediately. If you need to make changes or cancel your order, contact us as soon as possible at [email protected] – we’ll check if it’s still possible. 

That shouldn’t happen – but if it does, please send us an email with your order number and pictures of the product at [email protected]. We’ll sort it out for you! 

Your invoice is automatically sent to you via email. If you can’t find it, check your spam folder or contact us at [email protected]. 

You can return unused and unopened products within the legal timeframe. Find more details in our Return Policy. 

We offer free shipping on orders over a certain amount. Check our Shipping Information for details. 

We ship as fast as possible. Within Europe, delivery usually takes only a few business days. You can find more details under Shipping & Delivery. 

First, check your tracking information (you'll receive a tracking number via email once your package is on its way). If you still have concerns, contact us at [email protected]. 

After your order has been shipped, you’ll receive an email with your tracking number so you can check your order’s status at any time.