Orders, Shipping & Returns

We're so excited you're bringing A.N.D. beauty into your life! 💫 We're doing everything we can to make sure your new beauty favorites arrive as quickly as possible.

📦 Shipping

  • All orders are carefully packed by hand at our warehouse in Austria.
  • Orders placed before 12:00 PM (CET) are usually shipped the same business day.
  • As soon as your order has been handed over to DPD, you'll automatically receive a shipping confirmation with your tracking link via email.
  • If you can't find it, please remember to check your spam folder.

📦 Shipping at a Glance

*Shipping costs may vary depending on the destination country.

Please note: Shipping fees are excluded from standard promotions and discount codes unless explicitly stated otherwise.

Tracking Your Order

You can check the status of your shipment at any time using the tracking link provided in your shipping confirmation email.

Please note:

  • Only the recipient can access certain delivery details (such as a safe place or delivery preferences) directly through DPD.
  • Unfortunately, we do not have access to this information.
  • If you experience any delivery issues, feel free to contact us anytime at:

💌 [email protected]

International Orders 🌍

Orders shipped outside the European Union may be subject to import duties, customs fees, or local taxes.

These charges are determined by the customs authorities in the destination country and are the responsibility of the recipient.

As customs regulations vary from country to country, we recommend checking with your local customs office before placing your order.

Sold Out?

If one of your favorite products is temporarily out of stock, we'll let you know as soon as possible. Together, we'll find the best solution—whether that's a restock notification or a suitable alternative.

Returns & Product Claims

If your order arrives damaged or you experience an issue with one of our products, we're happy to help.

To ensure a quick resolution, please send us the following:

📦 For shipping damage: Photos of the outer shipping box as well as the damaged contents.

🧴 For product quality concerns: Clear photos of the product together with a short description of the issue.

Please send your information to [email protected]. We'll review your request as quickly as possible and get back to you.

Please note: For hygiene reasons, opened or used cosmetic products cannot be returned under the right of withdrawal. Returns can only be accepted for unused products in resalable condition.

Still Have Questions?

Our Customer Care team is always happy to help.

💌 [email protected]